Mere access to eliteshoes does not require registration, however, to place an order in our Store, registration is necessary.

To do this, you will have to create an account by filling out a form with your personal details (first and last names; date of birth; address, zip code and location; telephone number and CPF), as well as providing an email address and password, which you must keep strictly confidential.

We treat all information shared with us privately and confidentially.
For more details read our Terms and Conditions .

The following payment methods are accepted: ATM and PayShop (Portugal only); credit/debit card, bank transfer and PayPal.

See our Size Guide .

There are some precautions that must be taken, as we are dealing, above all, with natural products.
The choice and use of high-quality materials means that simple care is enough to keep your shoes looking classic and natural, without much effort.

See “Useful Tips to Extend the Life of Your Shoes” and “Golden Rules” in Care Instructions.

Since 1903 we have been producing and repairing the articles we produce and, today, we still maintain this tradition.

See Shoe Repair.

For more information regarding shipping for repair, please email us at: info@eliteshoes.pt

For amounts above R$100.00, delivery of items is free.

An order will only be shipped after payment confirmation. Once the order is shipped, the customer will receive an email confirming the tracking code to track delivery information.

The estimated delivery time may vary depending on the shipping service contracted or depending on the time period provided in the shipping method description.

Check out more in our Delivery and Return Policy

For a purchase to be eligible for a return, the items purchased must be in the same condition as they were delivered. They must also be returned in their original packaging and show no signs of misuse or mishandling.

An exchange of items is only accepted if the order is defective, incomplete, incorrect, or damaged upon delivery. If you wish to exchange an item, please contact us by email at the following address: info@eliteshoes.pt